Latoya's portfolio

Veyl Ventures

Nov 2019 - Apr 2024 · 4 yrs 6 mos

I successfully retained and managed client relationships for prestigious brands, including L'Evate You by Steve Harvey, Nature MD by Dr. Vincent Pedre, Bone Broth by Dr. Kellyann, and Daily Canine Care by Dr. Jeff Pets. I collaborated closely with internal operations and logistics teams to stay informed about new nutraceutical products and ensure alignment with client health and lifestyle goals. In addition to managing sales pipelines, I consistently followed up with clients to assess their progress and address any needs. I also assisted in training team members, focusing on product knowledge, sales best practices, and company protocols to reduce process inefficiencies and drive sales performance. Utilizing various sales and communication tools such as Zendesk, Shopify, JustCall, RingCentral, Slack, and PureCloud, I maintained effective client interactions and ensured the accuracy of customer communications. I also leveraged quality assurance data to ensure adherence to customer service standards and properly escalated issues when necessary. Through ongoing proprietary product training and certifications, I continually enhanced my expertise in CRM software, problem-solving, and customer service to maximize my impact on team performance and overall business success.

New Vitality

Nov 2015 - Nov 2019 · 4 yrs 1 mo

As a Sales and Customer Relations Specialist, I successfully implemented effective sales strategies and product marketing initiatives, consistently surpassing sales quotas. I took on the responsibility of training and supporting new team members in product knowledge and the use of sales software. During peak periods, I volunteered to manage customer complaints and issues on behalf of management. My role involved engaging with customers through email and phone, focusing on building strong relationships and ensuring their satisfaction before concluding interactions. Additionally, I developed and maintained positive relationships with both customers and team members, contributing to the overall success of the company.

Brands I have recently assisted in achieving sales growth